kddmkrdm

We ate at Willie's for lunch today and my husband ordered a wrap with the sauce on the side. His wrap arrived with sauce on it, and when he sent it back, they said they would charge him extra to fix it because they couldn't reuse the lettuce!!! He said he wanted to know how much they would charge, but the manager was too busy to come out. The waitress returned with second wrap without the sauce and the first wrap in a box saying that we would be charged for BOTH wraps since they couldn't reuse the ingredients! When we pushed that this was unacceptable, she said she would just eat the cost of the wrap and have it for her lunch. I wondered if I could have called the police in order to not pay for the sandwich, but we paid for it and left. We will NEVER go back to this restuarant. In my opinion, this is horrible customor service, but the decision was clearly made by the managers. Beware if you don't want the item on the menu exactly as they prepare it! It will cost you if they make a mistake!