Cathy (unregistered)
says:
(03.31.2009)
Could be better
This weekend I celebrated my 30th B-day at the Empire Hotel Rooftop and had both positive and negative experiences...
Pros - The place itself is beautiful and spacious with a fantastic view and since we're on a rooftop smokers don't have to go far.
The waitress and servers were very attentive and kept our bottles and mixers filled.
The bouncers were great in making sure no craziness went on.
The Promoter JP was great and so helpful!
Cons - The "GM" has delusions of grandeur and has no concept of "the customer is always right". He was extremely rude and bc of him alone I would never recommend this place to anyone for a party. He told me that my cake was taking revenue away from his kitchen (I guess my over $1K tab plus all the drinks my guests were buying aren't considered revenue). Or maybe he thought I was going to sell my birthday cake to his patrons. When I tried to show him that I was told that there was no plating fee bc I still had the email saved on my blackberry, he told me he didn't care what anyone told me because he is the "GM" and he has the last word. When I told him I don't like being misled he responded, "whatever!" Zero custumer service skills. Empire needs to fire that guy pronto! He's a profanity.
The DJ was also a con. Maybe it's just me but Ace of Base and Whitney Houston just aren't party hits in 2009. For a minute there I thought he was trying to help me relive all my thirty years lol
Despite that General Monster and outdated music, overall I had a great time thanks to the wait staff, the security guys, the promoter JP and more than anything my guests!!!